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Return & Exchange Policy
We understand that you have many options when making your online purchase, and we want to thank for the opportunity to serve you. If you need to return or exchange the item, please contact us within 30 days of receipt of your purchase. Items must be returned in new, unused and resalable condition, and in its original packaging. Return shipping costs will be at the customer's expense. Some of our products are offered with free shipping, so please note if you return a product that has free shipping, our actual outbound shipping costs will be deducted from your return refund. Returns will be inspected prior to issuing credit. Original shipping costs may be waived if exchanging for another item of same or greater value.
Four Step Return Policy
Step 1:All, items must obtain a Return Merchandise Authorization (RMA) number before they are returned. An RMA number can be obtained by through e-mail, or via our customer service representatives. The RMA number must be clearly written on the outside of the box, all items returned without a RMA number will be returned to purchaser.
Step 2:
Items purchased via credit card, will be refunded back to the account used to make the purchase. Items purchased with check or money order will be refunded through a direct company check from MedicalSupplyStation.com. Please allow 1-2 weeks for your refund to be processed from the date of receipt by our facilities.
Step 3:
On all product returns, you are responsible for arranging shipment of the product back to our warehouse. You may use UPS, FedEx, or any other ground parcel carrier of your choice.
Step 4:
If you are returning an item that is defective or shipped in error by MedicalSupplyStation.com, we apologize for your inconvenience. We will reimburse you the delivery costs and the cost to ship the product back to us. For any other return, you are responsible for the original delivery costs and the return shipping expense.
If you have any question regarding our return policies please feel free to contact our customer service representatives for further assistance.
Kindest Regards,
MedicalSupplyStation.com